Return Policy

Return Policy

We want you to be fully satisfied with your Orimal purchase.

If for any reason you’re not happy with your item, you may request a return within 7 days of delivery.

Return Conditions

  • Items must be unused, in original condition, and in original packaging

  • Proof of purchase is required

  • Customized or personalized items are non-returnable

Non-Returnable Items

  • Items showing signs of wear, use, or damage

  • Sale or discounted items

Return Process
To initiate a return, please contact our support team with your order number and reason for return. Once approved, return instructions will be provided.

Refunds

  • Approved returns will be inspected upon arrival

  • Refunds will be issued to the original payment method

  • Shipping fees are non-refundable

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos, and we’ll make it right.

Orimal reserves the right to refuse returns that do not meet the above conditions.